I've ordered my Sensorband kit. What happens next?
I've received my Sensorband kit. How do I get started?
- Download the app for either Android or iOS.
- Wake it up: Briefly plug the charger into your Sensorband and then remove it.
- Turn it on: Press the power button once.
- Connect it: With your phone near the headband, press and hold the Bluetooth button for 5 seconds. Follow the prompts on your phone to “connect the device”.
I've completed my onboarding. Now I'd like to use the Sensorband daily. How do I get started?
It's recommended you wear the Sensorband 1-2 times per day while recording a cognitive activity.
To record a cognitive activity on your app:
- Press the power button on your Sensorband once.
- Open the app and press the button with the Neurovine logo in the center of the bottom bar.
- Next, click "connect your headband" and follow the prompts.
- Choose an activity you'll be doing while wearing the Sensorband.
- Choose the duration.
- Verify your connection.
- Start your activity while wearing the headband.
What is a brain break alert? And what do I do when I get a brain break alert?
Our technology supports cognitive pacing. This means that it will help you pace your brain energy and alert you before you overexert your brain. When you receive a brain break alert, it means that your personalized algorithm is detecting that you are nearing fatigue. The alert acts as a reminder to take a break from the activities you are doing and rest. You are encouraged to resume only once you feel refreshed.
How does it work?
What is EEG?
What are the benefits of using the Neurovine Cognitive Pacing Solution?
Pacing yourself is important for your mental and physical health. It's important for stress management, and to prevent overexertion. For many people, it can be tricky to recognize when your brain needs a break. The EEG Sensorband works with the Neurovine app to monitor and track your brain activity. Learn more about how the technology can help you here.
How much does this technology cost?
I want to talk about investment, how do I get in touch?
If I participate in research, how will my data be used?
How do you ensure my data is secure?
How do I turn the Sensorband on?
You will receive the technology for the first time fully charged. To turn it on for the first time, plug the charger in and unplug it when you see the light flashing. Then push the power button to turn the Sensorband on. You should see a green light flashing every second.
Why is my Sensorband not turning on?
How long should I charge the Sensorband before using it?
How do I pair the Sensorband with my phone?
This is only required the first time you use the Sensorband. After pushing the power button, you should see the green LED flashing every second. Press and hold the Bluetooth button for five seconds then release, and if you do that successfully, the green LED will flash at a faster rate. In the app, you should see a screen that says "EEG Connect Device". Tap "Connect Device" and you should receive a Bluetooth request pairing popup. Tap to pair the device. Once the device is paired successfully, the LED will flash green every five seconds.
Why are my Sensorband and phone not pairing?
If you're having trouble connecting your EEG Sensorband with the app, go into the settings on your phone and "Forget" the device. Then try again following the steps under "How do I pair my phone with the Sensorband?".
I'm an Android user and my Bluetooth connection is failing. What should I do?
Go into your phone settings and "Enable Location Services".
Why do I need to complete the onboarding process?
For how long am I required to wear the Sensorband?
How do I view my activity reports?
How do I share my activity reports via email?
Can I change the date range for viewing activities?
How do I set a level for my brain break alert?
What does it mean if the LED is flashing red?
Why am I not receiving the email verification?
In some rare cases, corporate email clients automatically block access to emails that they do not recognize. In this case, please contact your IT Administrator to ensure all emails from @neurovine.ai are allowed through their filters.
Can't find an answer?
Email us at firstname.lastname@example.org