GETTING STARTED

 

I've ordered my Sensorband kit. What happens next?

We'll mail you your Sensorband kit and set you up to receive tracking. You'll be able to see when your package will arrive. The quick start guide inside the kit will help you get started.
 

I've received my Sensorband kit. How do I get started?

The very first time you use the technology:
  1. Download the app for either Android or iOS.
  2. Wake it up: Briefly plug the charger into your Sensorband and then remove it.
  3. Turn it on: Press the power button once.
  4. Connect it: With your phone near the headband, press and hold the Bluetooth button for 5 seconds. Follow the prompts on your phone to “connect the device”.

I've completed my onboarding. Now I'd like to use the Sensorband daily. How do I get started?

It's recommended you wear the Sensorband 1-2 times per day while recording a cognitive activity.

To record a cognitive activity on your app:

  1. Press the power button on your Sensorband once.
  2. Open the app and press the button with the Neurovine logo in the center of the bottom bar.
  3. Next, click "connect your headband" and follow the prompts.
  4. Choose an activity you'll be doing while wearing the Sensorband.
  5. Choose the duration.
  6. Verify your connection.
  7. Start your activity while wearing the headband.


What is a brain break alert? And what do I do when I get a brain break alert?

Our technology supports cognitive pacing. This means that it will help you pace your brain energy and alert you before you overexert your brain. When you receive a brain break alert, it means that your personalized algorithm is detecting that you are nearing fatigue. The alert acts as a reminder to take a break from the activities you are doing and rest. You are encouraged to resume only once you feel refreshed.

GENERAL INQUIRIES

 

How does it work?

Our cognitive pacing solution is a holistic approach to managing your brain health. The EEG Sensorband and mobile app work together to provide real-time insights into your brain health. Learn more about how it works here.
 

What is EEG?

Electroencephalography (EEG) is an electrophysiological monitoring method to non-invasively record the electrical activity of the brain.
 

What are the benefits of using the Neurovine Cognitive Pacing Solution?

Pacing yourself is important for your mental and physical health. It's important for stress management, and to prevent overexertion. For many people, it can be tricky to recognize when your brain needs a break. The EEG Sensorband works with the Neurovine app to monitor and track your brain activity. Learn more about how the technology can help you here.


How much does this technology cost?

Contact us today for a quote for your sports team. Reach out at  or call us at 1-844-340-0040.

 

I want to talk about investment, how do I get in touch?

You can reach out to us directly at  or fill out our Contact Us form.


How do I participate in research?

You can reach out to us at  or fill out our Contact Us form.
 

If I participate in research, how will my data be used?

Your data is used to help customize the algorithm to your needs. We receive data that has been anonymized and data scientists do not have access to personally identifiable information. Your data is collected for research purposes and will not be sold to any third parties. Aggregated data may be shared with third parties to verify the results but personal information will not be shared.
 

How do you ensure my data is secure?

Neurovine is both HIPAA and PIPIDA-compliant. All data collected and stored by Neurovine is encrypted in transit and at rest. For more information, please check out our privacy policy.

TECHNICAL SUPPORT

 

How do I turn the Sensorband on?

You will receive the technology for the first time fully charged. To turn it on for the first time, plug the charger in and unplug it when you see the light flashing. Then push the power button to turn the Sensorband on. You should see a green light flashing every second.

 

Why is my Sensorband not turning on?

Please ensure your Sensorband is fully charged. If your Sensorband is fully charged but not turning on, plug the charger in for a few seconds and unplug it when you see the flashing light. This will reset the Sensorband. Then push the power button.

 

How long should I charge the Sensorband before using it?

We recommend charging your Sensorband overnight before using it the following day. There are no safety concerns with overcharging the Sensorband.

 

How do I pair the Sensorband with my phone?

This is only required the first time you use the Sensorband. After pushing the power button, you should see the green LED flashing every second. Press and hold the Bluetooth button for five seconds then release, and if you do that successfully, the green LED will flash at a faster rate. In the app, you should see a screen that says "EEG Connect Device". Tap "Connect Device" and you should receive a Bluetooth request pairing popup. Tap to pair the device. Once the device is paired successfully, the LED will flash green every five seconds.

 

Why are my Sensorband and phone not pairing?

If you're having trouble connecting your EEG Sensorband with the app, go into the settings on your phone and "Forget" the device. Then try again following the steps under "How do I pair my phone with the Sensorband?".

 

I'm an Android user and my Bluetooth connection is failing. What should I do?

Go into your phone settings and "Enable Location Services".

 

Why do I need to complete the onboarding process?

Onboarding allows us to create a customized algorithm so that you can track your progress and so that the app works to support your brain health. It is a 40-50 minute process and you can take breaks and return to it as needed, but it is required for you to start using the app and gathering information.

 

For how long am I required to wear the Sensorband?

We recommend you use the Sensorband whenever you're working your brain, or doing any sort of cognitive activity. Whether that's reading, studying, actively participating in meetings, etc.

 

How do I view my activity reports?

In the bottom right-hand corner, you should see a graph icon. This allows you to view your recorded activities during a specific time period.

 

How do I share my activity reports via email?

From the activity report window, tap "Share My Data", and enter the email address of the individual you would like to share with. Tap the green "Share Data" button, and you will receive confirmation in the app that data has been shared. If you choose not to share data with someone, you can remove them from this list.
 

Can I change the date range for viewing activities?

You can view your data for 2 weeks or one day. Tapping the calendar icon will bring you back to today.
 

How do I set a level for my brain break alert?

To adjust your brain break alert level, go to your profile. From there, tap "EEG Settings" then "Set Brain Break Alert". This allows you to adjust your levels. We recommend starting at level one and seeing how that works for you. As you move beyond level one and have more capacity to work, you can go back and readjust your levels.
 

What does it mean if the LED is flashing red?

If you see a red continuous flash, this implies that there is an error. To fix this, please reset the Sensorband. To reset, plug the Sensorband into the charger for a few seconds and then unplug it. If it continues to flash red, please contact us at (INSERT EMAIL ADDRESS - support@neurovine.ai?)
 

Why am I not receiving the email verification?

Some corporate email accounts perform automatic security checks before approving our email verification. Please wait about 5 minutes to receive the email.

In some rare cases, corporate email clients automatically block access to emails that they do not recognize. In this case, please contact your IT Administrator to ensure all emails from @neurovine.ai are allowed through their filters.

Can't find an answer?

Email us at support@neurovine.ai

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